Team Magmo is dedicated to creating a user-friendly experience.

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Discover our user guides, troubleshooting videos, quick 24-hour customer support.

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Get quick and convenient customer service through our remote support.

User Manuals

Please download the user manuals and usage help documents below.

User ManualUsage Help

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If you're having trouble using our products, our expert remote support service is here to help. Our highly-rated Magmo Remote Support team is ready to assist you. Just book an appointment at the time that suits you best via email, and we'll be on our way to you soon.

Book An Appointment

We're On It

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We respond to all email inquiries within 24 hours.

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Feel free to reach out with any questions or difficulties

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you may have while using our products.

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Contact Us

FAQ

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Here are some frequently asked questions about Magmo Pro.

Do I need to connect to the app to record a call?

  • No, you can start recording by simply lifting the button on the device without connecting to the app. However, lifting the button will disconnect the Bluetooth connection with the device.

What should I do if Auto-Recording is not working?

  • Clear any old notifications from your iPhone's Lock Screen.
  • Make sure the Magmo app has all the necessary permissions. If you're unsure, scan the QR code provided in section 4) Automatic Call Recording for step-by-step instructions.

How long does the battery last?

  • Manual recording: Up to 8 hours.
  • Automatic recording(connected to the app): Up to 5 hours.
  • Can be used while charging; fully charged in 1 hour.

Is it compatible with the iPhone Mini?

  • Yes, it fits and works well with Mini models, and it is compatible with all versions from iPhone 12 onwards that have MagSafe built-in. For other devices, you can use a MagSafe ring.

Are there any charges for using the app?

  • There are no hidden costs or any charges.

Can you tell me about the AI transcription engine you use?

  • We use Apple's STT (Speech-to-Text) Framework, which is the same engine used by Siri when you type on the keyboard. It is free to use but has usage limitations.

Do not sell or share my personal information

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.